The GPhC Fitness to Practise Process
When a concern is raised with the GPhC, it is first assessed to determine whether it engages the fitness to practise process. If it does, an investigation is conducted. Following investigation, the case may be referred to a fitness to practise committee for a full hearing, resolved by means of a consensual disposal, or closed with no further action. The GPhC applies its Standards for Pharmacy Professionals when assessing fitness to practise — considering whether those standards have been met, the seriousness of any departure, evidence of insight and remediation, and the risk to the public.
Types of Concerns
GPhC fitness to practise proceedings may arise from dispensing errors and patient safety incidents, supplying or obtaining medicines inappropriately, dishonesty including fraudulent prescription claims, theft of controlled drugs or other medicines, workplace conduct concerns including inappropriate behaviour towards patients or colleagues, health impairment including dependency on alcohol or drugs, criminal convictions or cautions, concerns about competence or knowledge, social media conduct and reputational issues, and concerns relating to the management or supervision of pharmacy premises.
Responding to a GPhC Investigation
When notified of a GPhC investigation, you will normally be invited to provide a response to the concerns raised. This is an important opportunity to put your account before the GPhC at an early stage and to provide evidence that may result in the matter being resolved without a full hearing. Our solicitors are experienced in drafting detailed, evidence-based responses to GPhC investigations — addressing the GPhC's concerns directly and comprehensively, and presenting the evidence available in your support as effectively as possible.
Dispensing Errors and Systemic Context
Dispensing error cases frequently raise questions about the systemic context in which the error occurred — including staffing levels, the adequacy of the working environment, the systems in place for error detection and reporting, and whether supervision arrangements were adequate. These matters are highly relevant both to the question of individual culpability and to the appropriate sanction. We examine the full context of any alleged error and ensure that systemic factors are properly placed before the committee.
Defences, Mitigation, and Your Right to Choose Your Solicitor
Where facts alleged are disputed, we challenge the evidence presented, seek independent expert pharmaceutical opinion, and represent you robustly at any hearing. Where facts are not in dispute, we present the strongest possible case in mitigation — including evidence of insight, remediation, and commitment to preventing recurrence. Many pharmacists can instruct a solicitor of their own choosing with costs met by their insurer or employer. Contact us and we will review your policy terms at no obligation.